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Maryland Food Delivery Accident Law; An Overview For Drivers Who Deliver Food And For Motorists Injured By Food Delivery Drivers

Posted on: April 20, 2020

Food delivery services have become quite popular throughout the country. With stay at home orders in place across multiple states, more and more people are utilizing food delivery services. The drivers who work for these services, as well as others on the road may face several challenges if an accident occurs. Whether you are a food delivery driver or a motorist injured by a food delivery driver, it’s important to know your rights after an auto accident occurs.

I. CLAIMS AGAINST FOOD DELIVERY DRIVERS OR COMPANIES

Some people argue that driver’s for food delivery services are more prone to drive faster or more recklessly because of the alignment of incentives wherein they will try to deliver food faster to maximize profits in the least amount of time. As such drivers are paid by delivery and not by the hour, one can argue that they are more likely to speed or otherwise drive less safely. Common allegations against these drivers in litigation frequently includes but is not limited to the following;

  1. Speeding
  2. Execution of unsafe lane changes
  3. Delivering food when tired
  4. Distracted driving / texting or looking at their phone while driving – talking on the phone

A. Employees vs. Independent Contractors

Most states have laws that permit injured to parties to sue a parent company for negligence under a theory of vicarious liability where the negligent employee, acting in furtherance of the interests of his/her employer, causes injury to a third party. Whether or not a claimant can successfully recover from the parent company itself, in addition to the negligent driver, frequently depends on whether the delivery driver was an employee or an independent contractor at the time of the accident. In the same way that most states have laws allowing injury victims to recover from the employer due to a negligent employees actions, many states also have laws prohibiting recovery from the employer where the negligent actor was “merely” an independent contractor.

Most food delivery companies claim their drivers are not employees but are independent contractors. They therefore typically argue they should not be liable for the negligence of the driver’s actions.

Whether the food delivery companies can be held liable for the actions of a particular delivery driver will depend on a number of factors under each states laws defining these roles and responsibilities, as well as the particular policies and rules adopted by the particular food delivery company. However, in general, the issue as to whether the parent company can be held accountable for their agent’s negligence under a theory of vicarious liability, turns not on whether they classify the negligent actor as a contractor or an employee, but rather on whether or not various other factors join together to determine the nature and extent of the control the parent entity exerts over the negligent actor.

B. Differences between Employees and Contractors

Generally, there is no hard and fast rule to determine whether a delivery driver was an employee or an independent contractor. Rather, the legal analysis and state-by-state caselaw looks at a variety of factors to make this determination. In general, the more control the employer has over the performance of the job function, the less likely it is that the delivery driver will be found to be an independent contractor. For example, it is more probable that a driver could be determined to be an employee if he or she is:

  1. Paid on a weekly or bi-weekly basis
  2. Provided equipment, uniform, stickers or other advertisement materials
  3. Provided benefits, insurance, health insurance, vacation time
  4. Required to clock in or clock out or paid hourly and not by the job
  5. The manner and method in which the driver performs their functions in limited or controlled in some way by the parent company.

(Look for restrictions in scope or control being exerted by the employer as to the manner and method that the driver performs his or her duties or other benefits provided by the employer on behalf of the driver.) The more control exerted and the more benefits are provided, the more likely an argument could be made that the driver is an employee.)

C. Available Damages

Whether you are a food delivery driver, or someone injured in an accident with a food delivery driver, you may have a right to seek compensation for your damages. You may also face unique legal problems due to some of the complicated distinctions drawn above. Because some states laws will shield food delivery companies from liability, sometimes both parties may be left without recourse. Because of this, some food delivery companies have attempted to provide coverage to their drivers or those injured by them

II. INSURANCE COVERAGE CONSIDERATIONS WITH GRUBHUB, DOORDASH, POSTMATES, UBER EATS, ETC.

Both food delivery drivers and those impacted from their delivery runs can be significantly impacted if an accident occurs. Depending on the food service that the delivery driver is working for, different insurance coverages may be available. If you are a food delivery driver or are in an accident with one, one of your important considerations will be determining which company is involved at the time of the accident and what benefits they offer.

A. Grubhub

Grubhub is a food delivery service that that operates online and via mobile apps. The app connects local restaurants with food delivery drivers who pickup prepared food from local takeout restaurants and delivers it to customers. The company is based in Chicago and was founded in 2004. It operates across the United States and for the most part, treats its delivery drivers as independent contractors.Grubhub Places Some Restrictions on Drivers. Per the Grubhub website, all delivery “partners” must:

  • Be at least 18 years of age (or 21 in Chicago and LV)
  • Own a smart phone with a data plan
  • Have a valid driver’s license for at least 2 years
  • Have their own auto insurance.
  1.  Insurance Limitations
    • Grubhub does not appear to offer any kind of liability insurance for its drivers. Drivers operating without liability insurance could face serious coverage issues if they hurt someone else in the course of a delivery.
    • According to the Grubhub website, Grubhub drivers must have their own insurance policy with a private insurer to ensure that they have sufficient coverages in place.
    • Watch Out for Coverage Disclaimers: Many private auto policies may disclaim coverage on private passenger autos where the driver has an accident while engaged in a commercial activity inside the vehicle, (such as transporting people or food for hire.) Accordingly, Grubhub food delivery drivers may want to check with their own private auto insurer to ensure that they will be afforded coverage in the event they cause an accident to a third-party motorist. Such drivers may need to purchase a commercial policy but this may vary on a state by state basis,
  2. Third Party Claims Against Grubhub Drivers
    • Motorists injured by a Grubhub driver may face issues if that driver has no applicable liability coverage to pay for their damages. For example, if the Grubhub Driver has no viable insurance coverage, or is excluded from coverage due to acting commercially without a commercial policy in place, a third-party injury claimant may be required to make an Uininsured Motorist claim through their own insurance if there is not viable liability coverage through the at-fault delivery driver, or through Grubhub itself.
    • In some states, an injured motorist might be able to hold the Grubhub parent entity liable if they are able to argue under laws of their appliocable state that the delivery driver was an employee and not a contractor, at the time of the collision. However, note that this might be difficult in many states as Grubhub does not offer benefits or insurance to its drivers and for the most part, tries to treat and categorize them as independent contractors despite the fact that they are labeled as “partners,” on the Grubhub website.

B. DOORDASH

DoorDash is a San Francisco-based on-demand prepared food delivery service. Similar to Grubhub, DoorDash requires its drivers to be 18 years of age or older, and have a clean driving record without DUI, reckless driving or any other major violations within the last seven years. They also run a potential criminal background check on potential drivers.

Insurance Considerations for DoorDash Drivers

  • DoorDash does not appear to offer ANY property damage coverage for the food delivery driver’s vehicle. According to their website, they do provide excess auto insurance for DoorDash drivers, but only for the property damage or bodily injury caused to third parties.  The DoorDash website specifically says that they carry:

“a commercial auto insurance policy that covers up to $1,000,000 in bodily injury and/or property damage to third parties arising out of accidents while on an active delivery. To qualify as “on an active delivery” you must be in possession of the goods to be delivered.”

  • DoorDash labels drivers as independent contractors and specifically tells drivers on its website that as they are operating as an independent contractor, they are required to maintain their own insurance and that if they fail to do so, coverage may not apply. In short, DoorDash drivers will likely have to be responsible for dealing with their own injures or property damage claims through their own insurance carriers.
  • LIMITATIONS ON COVERAGE – As with Grubhub above, note that many primary personal auto insurance policies specifically exclude coverage or provide coverage exclusions for commercial operation of private passenger vehicles while operating as taxis or as delivery vehicles. Therefore, many such drivers may end up in a grey area or black hole where neither carrier is willing to provide coverage. Food Delivery Drivers may want to confirm with their private insurance carrier that they themselves will be afforded medical coverage, property damage coverage or other coverages in the event they are hurt in an accident or suffer property damages.
  • Motorists hurt by a DoorDash Driver should be able to make a claim through DoorDash’s insurance coverage.

C. UBER EATS – Uber Eats is an American online food ordering and delivery platform launched by Uber based out San Francisco, California.

  1. Insurance Considerations:
    • Uber Eats generally offers $1,000,000.00 in liability coverage to protect their drivers in the event their driver causes harm to another person during the course of a delivery. This is similar to the coverage provided generally for Uber Drivers who are transporting people instead of food. Uber Eats is unique among the other delivery platforms, in that they appear to offer their drivers this coverage, not just when they are engaged in a delivery, but whenever they are “available” to make a delivery. What constitutes availability to make a delivery hasn’t been tested by the law in most states, but one can surmise that availability most likely involves signing in the app and waiting for an available delivery in the vehicle.
    • Interestingly, the coverage amounts afforded to the driver, may change depending on what the driver’s “status” is. For example, if the app is currently on and the driver has not yet begun a delivery, the driver is apparently covered for $50,000/$100,000/$25,000.00 for individual/liability/property damages.
    • Uber Eats Drivers also should also be sure they are covered by viable personal insurance to avoid having to pay out of pocket for damages they cause in the event they are at fault for causing an accident. Such drivers, as stated previously in this article, should verify with their private insurance carriers, that they will have some type of coverage if they are hurt or hurt others in the event Uber disclaims coverage or the driver falls into some type of Uber Coverage “grey area.” The bottom line here is that drivers for Uber Eats should read their “independent contractor agreements” carefully and when in doubt, they may want to contact an attorney to review their particular situation and ensure they have the coverage they need before an accident occurs.
    • Motorist injured by Uber Eats Driver- Injured claimants hurt by an Uber Eats driver generally can recover from Uber’s insurance. Uber carries a million-dollar insurance policy to cover each loss. This policy also contains a provision for $1.25 million dollars in uninsured motorist coverage. Depending on the particular policy issued, such coverage might also cover passengers riding along in an Uber Eats food delivery vehicle who were similarly hurt, but who were not the actual delivery driver.

D. POSTMATES

  • Postmates does classify their “Postmate Couriers” are independent contractors and specifies that they must have a personal auto liability policy.
  • Postmates vehicles now carry a $1,000,000 insurance policy that matches coverage available for Uber and Lyft drivers. The Postmates website guides that a delivery occurs from “when you click accept until your customer receives their order.” Postmates for example also indicates coverages for medical expenses up to $1,000,000.00 and other benefits.
  • Postmates drivers may be able to access the uninsured and underinsured motorist coverage portion of this policy where the at-fault driver did not have auto insurance at the time of the accident.
  • Motorists hurt by a negligent Postmates courier can typically recover from the driver’s Postmate insurance coverage if the driver was in the course of a Postmates delivery.

III. WHAT DO AFTER A FOOD DELIVERY ACCIDENT

Whether you are a delivery driver, or you were hurt by a delivery driver, you may face challenging legal problems dealing with insurance coverage disputes on top of the trauma and aggravation that comes following an injury in a motor vehicle accident. It can be very difficult to handle a delivery driver accident claim on your own. We generally recommend that you:

  1. Call 911 and report the accident,
  2. Take photos of the accident scene and your injuries
  3. Get copies of the driver’s insurance information, company polices, and if applicable, food delivery policies
  4. Seek necessary medical care
  5. Finally, you may want to consult with a Personal Injury Lawyer with experience handling food delivery injury claims to assist you with filing a claim and negotiating with insurers. We have many years of experience handling these types of claims and we are here to help you in any way possible.

 

Read Some of Our Recent Client Reviews!

Thomas Sul
Thomas Sul
16:05 17 Jul 20
This was my first time going through an accident claim. Marisa Wise was my Paralegal and she walked me through the entire process. She was very quick to respond to any questions or concerns that I had and gave me the assurance that I was in good hands. An absolute pleasure! Would highly recommend!
이정호
이정호
16:23 03 Jul 20
I was very happy working with Bob Katz Law, especially Mrs Yoon, the secretary taught me so kindly and in detail that I did everything very well
Rebecca Yazici
Rebecca Yazici
12:12 15 May 20
Everyone here is attentive, they respond quickly to any questions I had. Christina, Angela and Meghan are who I mainly worked with. They made it as simple as they could for a common citizen like me. Gave me great advice, while also taking into consideration how I felt comfortable to proceed. They got me the best compensation settlement they could secure. I don't have any complaints, or anything less than highest rating to offer. Hopefully I don't have to work with them again in the future, but if I do, I know where to go during that stressful time.
Abraham Tsegaye
Abraham Tsegaye
20:45 24 Apr 20
Attorney Bob Katz and his staff handled my case very well twice I highly recommend.
Ms Graham
Ms Graham
02:32 16 Feb 20
I had a great experience with this practice , my Attorney Meghan Young was very professional since the first day I met with her about my accident case . She was very knowledge , patience and kept me updated every chance she got. She responded to all my calls & emails but if she couldn't somebody from the law firm definitely did in a timely manner. She answered all of my questions and concerns , she explain everything to me so well. She sent me all my mail that was needed for me to see for my proof. I wished I use her in my 2017 accident but I didn't finish the case . I was nervous at first because I didn't know what lawyer to go to but I'm glad I went with Meghan young . Hopefully I would never need to again but if so I would most definitely use them in the future and recommend them to anyone who was involved in a accident . Thanks so much Ms Meghan you're the best!!! Tyshell =)) !!
Donald Johnson
Donald Johnson
13:19 13 Jan 20
The attorneys at this firm are great they will keep you updated on your case and are very knowledgeable with the whole process from start to finish would recommend thank you very much
sung nyun lee
sung nyun lee
03:28 27 Nov 19
Had a great experience with this practice and with Meghan Young. They answered all of our questions. They did a great job of translating between us and the lawyer. They were very professional in court and did a great job. Would definitely use them in the future and recommend them to anyone!
LaTisha Johnson
LaTisha Johnson
05:55 16 Nov 19
My daughter and I were involved in a car accident in February 2019. The other driver was at fault. My paralegal was Marisa Wise and she was great at settling my claim and ensuring that we were satisfied throughout the entire litigation process. Thanks!!!!
Marsha Smith
Marsha Smith
03:47 06 Nov 19
The law office of Bob Katz handled my case when I was in a car accident involving a drunk driver. Rebecca's Slattery was the Paralegal that worked with me. She was very helpful and made what could have been a difficult process very easy for me.
jennifer Yoo
jennifer Yoo
19:00 01 Oct 19
The Katz office represented me for my auto accident case and i would like to thank them for their hard work. My paralegal, Jennifer Bolton helped me through the whole process and did a great job with the settlement. This office was very professional and pleasant to work with. i would recommend anyone to choose Bob Katz as their attorney for any personal injury they had with their auto accidents. 👍🏻
Tiffany Lumpkin
Tiffany Lumpkin
20:30 11 Sep 19
This office and specifically my paralegal Marisa is fantastic! I’m confident I received the best possible settlement for my claim and Marisa was amazing throughout the entire process.
Makeda Richardson
Makeda Richardson
00:34 28 Aug 19
Attorney Bob Katz handled my accident case with the optimal level of professionalism, promptness and care. They kept me informed every step of the way and made me feel very comfortable and protected. I would definitely recommend their firm!
Jung Woo
Jung Woo
19:48 26 Aug 19
I got rear-ended by an uninsured motorist in January of 2019. I worked with Marisa Ward, who took great care of me. She was very responsive and made sure that she had all the details of my case. In July, after all my treatment was finished, I received a large settlement. I would not have received this settlement if I had dealt with only my insurance for this accident. I highly recommend working with Bob Katz if you are involved in any type of vehicle accident.
Marie Florence Kouadjo
Marie Florence Kouadjo
17:09 02 Aug 19
Marisa Ward took my case for an accident. she was very professional and very patient with me. the outcome of her work was even more surprising. I would recommend her if you are looking for help with your personal injury case. Thanks again Marisa
Marie Florence Kouadjo
Marie Florence Kouadjo
17:09 02 Aug 19
Marisa Ward took my case for an accident. she was very professional and very patient with me. the outcome of her work was even more surprising. I would recommend her if you are looking for help with your personal injury case. Thanks again Marisa
Sherrie Doody
Sherrie Doody
22:46 11 Jun 19
I have been working with this firm for over a year and they have been very supportive and knowledgeable. I've been working one on one with Rebecca Slattery who has been amazing in helping me through this whole process... I would recommend this firm to any of my colleagues.
April Runk
April Runk
21:08 07 Jun 19
I love this office in the Baltimore area. Marisa Ward went above and beyond as my paralegal. I could not have asked for a better assistance. Meghan Young help me all the way up to the court date. She kept me informed the entire time. This is a very informative and efficient team. I didn't have to do the work, they took care of everything. Thank you for all your hard work. April Runk
Monica B
Monica B
13:49 10 May 19
I loved the staff from this office. They are so easily reachable and so informative. They update me on the status of my settlement so I know what going on. They are so quick with the processing. I recommend here. So far best Attorney office ive worked with. I will definitely be working with them again. Each attorney know what they're doing. Thank you for making my first experience so positive.
Soo Kim
Soo Kim
20:40 03 May 19
I worked with Bob Katz and Jennifer Bolton during my settlement case and highly recommend their team! Ms. Bolton was there for me the every single step of the way and I could not be happier. Everyone is very professional, quick, and you will not be disappointed!
Sancho Martin
Sancho Martin
22:38 18 Apr 19
I usually don't write reviews but this one by far was well worth it. Attorney Megan Young went above and beyond for me, in a matter i had lingering on for almost a year and she helped me settled it in less than 60 Days! If I could give 10 stars i would but unfortunately it only allows 5 stars.And the Paralegal Ms.Kristen Turner was also a great help in every step of the way with my case. Thank you guys again!! I would recommend them to any and everyone!
An Tran
An Tran
21:51 18 Apr 19
Attorney Bob Katz helped me from start to finish with extreme care and consistency. They are there for you during the process and will do their best to serve you and keep you well informed. My experience with this office was great and I highly recommend Attorney Bob Katz.
Brooke Adams
Brooke Adams
16:05 10 Apr 19
I loved having Attorney BobKatz help me with my recent car accident. Ms. Erica was very helpful as well. Very friendly and personable. I would definitely recommend everyone to choose Attorney BobKatz if they are in need of help!
Theo Ngongang
Theo Ngongang
16:08 04 Apr 19
Attorney Bob Katz and his team provided me with great guidance and assistance throughout the process of working toward a settlement. Very professional team, knowledgeable and patient. Thank you again!
Seo Young Hong
Seo Young Hong
15:54 04 Apr 19
I had positive experience with Attorney Bob Katz office. They were really helpful and really quick in response to all the questions that I have throughout the case. Special thanks to my paralegal, Christina Franetovich and Mrs. Yun, Korean interpreter. I would highly recommend this firm to anyone and especially that needs interpreter.
Felicita Lopez
Felicita Lopez
20:15 15 Mar 19
I have had a very good experience with this attorney. They have been patient with me and have updated me on any news of my case. At first I wasn't sure if I should have chosen them but after a few meetings they have been nothing but nice and understanding. They pushed through and fought to get me through this case without any worries. 10/10 would recommend them to anyone looking for an attorney.
Carla Young
Carla Young
18:09 11 Mar 19
This was my first time ever having to go through a situation like this with a car accident. My main contact was Erica & she was very supportive & informative. She made the whole process seem so effortlessly. They even went to bat with some of my medical providers ro lower my balance with them. I hope I never need an attorney again, but if I do I will surely give them a call.
Atiq Vahora
Atiq Vahora
17:43 04 Mar 19
My family has used this law firm for almost 16 years on our car accident cases. Accidents are stressful experiences, but their law team is very supportive throughout the ordeal. The staff is friendly, professional, and always working to find the best possible outcome for me. As drivers, we just want to get things fixed quickly and move on with our lives. All that is required besides the facts is a little patience. With Bob Katz, I feel assured that someone I can trust has my back.
jungsun Park
jungsun Park
19:00 28 Feb 19
I am very pleased with the service that Attorney Bob Katz and his legal team has provided. I would highly recommend!
Amartuvshin Batbaatar
Amartuvshin Batbaatar
02:42 11 Feb 19
I am very grateful for handling my several car accident claims and they were helpful and responsive to all our questions and concerns. I highly recommend them without any reservations.
anthony henry
anthony henry
21:01 07 Feb 19
It was a pleasure to work with Christina Franetovich She is awesome! She kept me well informed throughout the whole process. Thanks for all your hard work! I would definitely recommend her for your legal needs
Angel Boyd
Angel Boyd
14:32 28 Jan 19
Christina has been really helpful with settling both of my accident claims even with my nervousness and constant questions lol. But she worked with me and settled it. She is also available for my diminished value claim (which I'm trying not to annoy her with lol). I would recommend this firm and will probably stick with this firm for any accidents in the future. Hoping there aren't anymore tho
karla rivas
karla rivas
04:37 18 Jan 19
Great Team & Great Attorneys very good lawyers and excellent work. happy with the case.
Fadie Mohammad
Fadie Mohammad
14:54 08 Jan 19
Worked with Sarah Treuhaft (Paralegal) when retained Bob Katz's office. Sarah was absolutely amazing to work with, she was very professional and prompt with everything she did. She would respond to any inquiries I had immediately and never hesitated to hop on the phone to clarify or assist with anything, regardless of how early or late it was. I definitely highly recommend her and this law office.
Kelly Kess Malone
Kelly Kess Malone
15:50 20 Nov 18
Very helpful paralegals and attorney assistants. Also informative on various types of cases. Reasonably priced for the work that they provide.
Brittany Peterson
Brittany Peterson
08:19 17 Nov 18
Had a very awesome experience fast settlements... Communication was a A+ ...Strongly recommend Mr.Katz. !!! Ms. Robin made me felt like family was always there when i needed her and when i had a question.
Yarnell Goodwin
Yarnell Goodwin
23:38 15 Nov 18
Got a little more settlement money than expected. Was provided great service and prompt responses. I greatly appreciate it!
Ashley Poole
Ashley Poole
01:05 08 Nov 18
Attorney Bob Katz and his staff are highly recommend. Customer Service was impeccable. Every phone call and email was responded to in a timely manner. Natalie Ulrich was very professional, helpful and thorough every step of the way, which resulted in a stress free experience. I will recommend this law firm to family and friends!
Tania Jefferson
Tania Jefferson
17:51 06 Nov 18
Customer service was A+. All questions were answered promptly and information was shared appropriately. Concerns were addressed and I was made aware of all updates on my case. I would whole heartedly recommend this firm.
edward Robinson
edward Robinson
03:00 06 Nov 18
I highly recommend Mr. Katz and his staff. They were friendly, compassionate and really showed they had their clients best interest at heart. There was never a time you called them they didn't respond or returned your calls and answer your questions.They took the worry, and stress and turn it into reassurance. They were diligent and just down right professional. My wife and I really thank God for allowing us to cross paths on a professional business experience. Ms. Rebecca Slatery is the most courteous, compassionate soul. We wish you all peace, love and blessings. Thank you for your service.
J JR
J JR
20:11 31 Oct 18
I decided to use this firm again for an accident I was involved in. As always they were professional and caring. Rebecca slattery was the paralegal assigned to my case and she was professional and kept me up to date with everything. I would recommend this firm to friends and family!
Cedric Jones
Cedric Jones
19:04 23 Oct 18
Erica Z is amazing with keeping you to date and staying communication with you during the entire process. Meghan Young was a wonderful lawyer made me feel extremely comfortable in the courtroom and she also fights for the best possible outcome for you..GREAT LAW FIRM
Nguyen Le
Nguyen Le
16:44 23 Oct 18
It was a great experience being taken care of by Rebecca Slattery and Meghan Young, they helped me resolve my case and were very courteous and professional. Highly recommend working with this law firm
Soun Gil
Soun Gil
21:35 17 Oct 18
Ms. Park helped me out through my whole accident process. She took her time with me and made sure I understood everything. I would recommend to her all of my friends if they were to get into any accident.
Yejin Chung
Yejin Chung
15:40 12 Oct 18
I highly recommend. My family’s experience with this office was great. Christina Franetovich was very helpful throughout the whole process, which made this experience less stressful. She responded to my questions immediately and made sure that I understood everything.
Claudette Pope
Claudette Pope
13:18 30 Aug 18
I was referred to Gordon & feindblatt in 2014 when my family was in an accident, Mr. Katz personally consulted with me by phone and he was very polite and professional, Mr. Carpuso, one of the litigation attorneys even came out to our home and went over our case with us, he made sure all of our needs was addressed and before he left our home that day I felt like we were old friends. that case was settled and I was very pleased, I have used this law firm twice since then and the results are always the same, I have nothing but great experiences with Gordon & Feindblatt the staff are courteous and professional and they get the job done but the one in particular that really stood out for me is Rebecca Slattery, she is truly a gem, she is so compassionate, she walked me through the entire process, she even checked up on me from time to time just to see how I was feeling and I really appreciated her kindness. I will use this law firm again and again for any future legal issue that may arise and I would highly recommend Gordon & Fiendblatt to friends, family and co-workers.
UniversalSniping
UniversalSniping
02:32 04 Aug 18
The lawyer who was initially handling my case parted ways with the company and I was assigned a new lawyer. This new lawyer was amazing! Christina Franetovich made me feel secure by double checking all the facts and notes in my case so that I was not worried during this transition. I was on disability from an a different accident while she was finalizing my case, and I had called and hounded her about the time frame of my settlement very frequently to the point that I felt guilty for calling so much. Christina was very sympathetic to my situation and assured me that she would do everything in her power to make sure the situation would be resolved quickly. She actually finalized my case before the time frame she had given me, was always very courteous and knowledgable on the phone, and I feel extremely lucky that she ended up handling my case because the previous lawyer was not as amazing with customer service as Christina. She also has a way of making you feel comfortable and builds incredible rapport quickly. I am going to highly recommend her to my friends and family. Thank you Christina!!!
Richard Hose
Richard Hose
02:26 27 Jun 18
On Feb 23, 2017 I was in a bad accident on the JFX. I had been rear end by another driver. Almost immediately I felt pressured by the other drivers insurance. Everything from wanting a recorded statement; to failing to acknowledge responsibility. No one would answer my questions, nor would anyone take responsibility. I was frustrated and overwhelmed with everyone from the towing company, to the repair shop, to the insurance company nightmare I just entered. I reached out to Attorney Robert Katz and I was assured they were here to help. He provided with some much needed information, and told me not to worry, Sarah his Paralegal would be in touch to help get things moving. Sarah reached out as expected and explained their process and walked me through what my expectations would be. She as well assured me they were here to help me navigate the obstacles. What Sarah really did was so much more than help. She took the stress and burden off my shoulders and assumed ownership for handling everything on my behalf. I knew what to expect, and I received regular updates throughout the entire process. Honestly, I received so much more than I anticipated. Some of the most frustrating items to chase after are medical records and hospital charges. While I was trying to recall events and timelines, she had already obtained my records and information. She made this process so painless. I truly cannot say enough about the exceptional service she provided. Many thanks for all your help. Sincerely, Richard Hose
Andrea Barajas
Andrea Barajas
15:13 16 May 18
My husband and I were in a car accident in August 2017. We contacted Bob Katz team for legal representation in our case. Kristen A. Turner was our paralegal and she was excellent. It took 9 months for us to receive our settlement and Kristen kept us updated throughout this entire process. She was very kind and patient as I happened to have several questions. She always answered my questions promptly and thoroughly. I would highly recommend this firm and Kristen if you are in need of legal assistance.
TheOfficalCeeandDee
TheOfficalCeeandDee
15:24 09 Feb 18
My experience here was great. My lawyer Rebecca was so professional and I love her personality. She handled my case well and kept me updated and made the process easy and always made me feel comfortable to call whenever I needed to know anything.
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